return/refund policy is here Return window
You can request a return within 2 days of receiving your order, as long as the item is unused, in its original packaging, and in resellable condition.
Non-returnable items
- Items marked as final sale or clearance.
- Products that have been used, damaged after delivery, or are missing original packaging/accessories.
- Personal-care or hygiene-related accessories, where applicable.
How to request a return
Message us on WhatsApp with your order number and the reason for the return. We'll confirm eligibility and arrange a pickup or drop-off, whichever works best.
Refunds
Once we've received and inspected the returned item, refunds are processed within 3-5 business days. Cash on Delivery orders are refunded via bank transfer or BenefitPay; BenefitPay orders are refunded to the same method used to pay.
Damaged or wrong item received
If your order arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery with photos of the item — we'll arrange a free replacement or a full refund, no return shipping cost to you.
Exchanges
Prefer a different size, color, or model instead of a refund? Let us know when you reach out — we're happy to arrange an exchange where stock allows.
Still have a question?
Message us on WhatsApp and we'll get back to you as soon as we can.